Shipping policy

At TIRWAK LLC, we are committed to delivering your furniture, lighting, and home essentials safely and efficiently. Please review our shipping policy below to understand how we process and deliver your orders.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During periods of high demand, holidays, or promotional events, processing times may be slightly longer. If this occurs, we will notify you as soon as possible.

Shipping Times

Estimated delivery times begin once your order has been processed and shipped.

Estimated delivery:

United States: 5–10 business days
International Orders: 7–15 business days (where available)

Delivery estimates are provided for guidance only and are not guaranteed.

Shipping Costs

Shipping charges are calculated during checkout based on your delivery address and the products ordered.

From time to time, we may offer free shipping promotions. Any applicable offers will be clearly displayed on our website.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 48 hours for tracking information to become available after shipment.

Furniture & Large Item Deliveries

Some furniture and oversized items may require additional handling and transportation time due to their size and weight.

Depending on the item and destination, deliveries may be completed by specialized freight carriers.

If additional delivery arrangements are required, our team will contact you before shipment.

Delivery Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

TIRWAK LLC cannot be held responsible for delays or additional charges resulting from incorrect or incomplete delivery information.

If an order is returned because of an incorrect address provided by the customer, additional shipping charges may apply before reshipment.

Delivery Delays

While we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including:

Severe weather conditions
Carrier delays
Customs inspections
High shipping volumes
Natural disasters
Public holidays

We appreciate your patience and understanding should any unexpected delays arise.

Damaged or Missing Packages

Please inspect your package immediately upon delivery.

If your order arrives damaged, incomplete, or if you receive the wrong item, please contact us within 48 hours of delivery at:

Email: support@tirwak.com

To help us resolve your request quickly, please include:

Your order number
Photos of the package
Photos of the damaged item (if applicable)
A brief description of the issue

We will investigate the matter and provide an appropriate resolution as quickly as possible.

Lost Packages

If your tracking information indicates that your package has been delivered but you have not received it, we recommend:

Checking around your property
Asking household members or neighbors
Contacting the shipping carrier

If you are still unable to locate your package, please contact us and we will gladly assist in opening an investigation with the carrier.

International Shipping

International shipping may be available for selected destinations.

Customers are responsible for any customs duties, import taxes, or additional fees imposed by their country's customs authorities unless otherwise stated during checkout.

Customs clearance procedures may extend delivery times.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

Once an order has entered processing or has been shipped, we may no longer be able to make changes or cancel it.

Please refer to our Return & Refund Policy for information regarding returns after delivery.

If you have any questions regarding shipping or your order, please contact us:

TIRWAK LLC

Email: support@tirwak.com

Phone: +1 (626) 603-2689

Address: 5612 Jefferson Hwy, New Orleans, LA 70123, United States

We are always happy to assist you and will respond as quickly as possible.