Refund policy

At TIRWAK LLC, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

Be unused and in its original condition.
Include all original packaging, accessories, manuals, and labels.
Show no signs of installation, assembly, or damage caused after delivery.
Be accompanied by proof of purchase (order confirmation or receipt).

Please note that furniture and home décor items must be carefully repackaged to avoid damage during transit.

2. How to Start a Return

To request a return, please contact our customer support team at:

Email: support@tirwak.com

Once your request is reviewed and approved, we will provide return instructions, including the appropriate return address and any applicable return shipping information.

Please do not send items back without prior authorization, as unauthorized returns may not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives:

Damaged during shipping
Defective
Missing parts
Incorrect or different from what you ordered

please contact us within 48 hours of delivery at support@tirwak.com.

To help us resolve your claim quickly, please include:

Your order number
A description of the issue
Clear photographs of the item, packaging, and shipping label

We will review your request and arrange an appropriate solution, which may include a replacement, repair, partial refund, or full refund depending on the situation.

4. Non-Returnable Items

The following items cannot be returned:

Customized or made-to-order products
Personalized items
Gift cards
Clearance, final sale, or marked non-returnable items
Products that have been assembled, installed, used, or altered after delivery
Items returned without original packaging or missing essential components

If you are unsure whether your item qualifies for a return, please contact us before submitting your request.

5. Exchanges

We do not offer direct product exchanges.

If you would like a different item, simply request a return for the original product (if eligible). Once your return has been approved, you may place a new order for the item you prefer.

6. European Union Customers

If your order is delivered to a country within the European Union, you have the legal right to cancel or return your purchase within 14 days of receiving it, without providing a reason.

To qualify, the item must remain:

Unused
In its original condition
In the original packaging
Accompanied by proof of purchase

This right is subject to applicable consumer protection laws and may not apply to customized or made-to-order products.

7. Refunds

After we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

Your refund will be issued to your original payment method.
Refunds are typically processed within 10 business days after approval.
Your bank or payment provider may require additional processing time before the funds appear in your account.

If you have not received your refund within 15 business days after receiving our approval, please contact us.

8. Return Shipping

If the return is due to our error (such as receiving a damaged, defective, or incorrect item), we will cover the applicable return shipping costs.

For returns due to a change of mind or other customer-related reasons, return shipping costs may be the responsibility of the customer unless otherwise required by applicable law.

9. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

TIRWAK LLC

Email: support@tirwak.com

Phone: +1 (626) 603-2689

Address: 5612 Jefferson Hwy, New Orleans, LA 70123, United States